Bringing Service Back – Episode 12
September 12, 2017 by Frank Golden
Many surrogacy agencies lack basic customer service skills and focus on quantity rather than quality. In this episode of Golden Gossip, Frank and his Executive Assistant, Juan discuss customer service and what it means to Golden Surrogacy. They share stories of working in retail, discuss Golden Surrogacy’s client-centric focus, and detail the importance of providing high quality service to Intended Parents and Surrogates.